Last Updated: 3 Dec 2024
At Immersive Concerts, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, and events.
1. Information We Collect
We collect various types of information to provide and improve our services:
a. Information You Provide:
• Account Information: When you sign up, we collect your name, email address, and your city.
• Payment Data: If you purchase tickets or services, we collect payment details to process transactions securely.
b. Automatically Collected Information:
• Device Data: We collect information about the device and browser you use, such as IP addresses and location data.
• Usage Data: We track how you interact with our website to understand user behavior and improve our services.
2. How We Use Your Information
We use your personal data for the following purposes:
• To process transactions and provide services you request.
• To personalize your experience and recommend events or services.
• To communicate important updates, including event details or changes.
• To ensure website security and prevent fraud.
3. Sharing Your Information
We do not sell your personal information. However, we may share your data with trusted third parties:
• Service Providers: Companies that help us operate our website, process payments, or analyze data.
• Legal Obligations: If required by law or to protect our rights, we may share necessary information with authorities.
4. Your Rights
You have the right to:
• Access, update, or delete your personal information.
• Opt-out of marketing communications at any time.
• Request details about how your data is processed.
To exercise your rights, please contact us
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access or misuse.
6. Changes to This Policy
We may update this policy periodically. Any changes will be posted on this page with a revised date. We encourage you to review it regularly.
7. Filming and photographing at the event
Please be aware that by registering and making a payment for our Immersive Concert you agree to be filmed or photographed which may be used for marketing or promotional purposes and might be published on social media channels and online video-sharing platforms. Attendees consent to being filmed and photographed as members of the audience. The data that is collected will also be used for post-event follow-up communications, such as new event announcements, and marketing outreach.
For questions or concerns about our Privacy Policy, please contact us
If you sign up to our Services, and where national laws allow, we’ll assume you want to be contacted by push notifications, email and text message with information about Fever services, new events or experiences, offers and promotions. Where national data protection laws require us to get your consent to send marketing communications, we’ll do so in advance.
We use your Personal Data to personalise marketing communications about our Services so they are more relevant and interesting to you (where allowed by law). This may include analysing how you use our Services and your ticket transactions.